Remote IT Support in Plain English
Remote IT support means we connect to your computer over the internet and fix the problem while you watch — no van, no waiting in, no strangers in your home or office. A lot of people are understandably cautious about this the first time. Here's exactly what happens, step by step.
Step by Step
1. Get in Touch
Call 07414 880356, send a WhatsApp message or fill in the contact form. Describe the problem and we'll confirm availability and the cost upfront — no surprises.
2. Download the Remote Support Tool
We send you a link to a small, temporary program. It's a legitimate, widely-used tool — not something we've built ourselves. It runs only during the session and requires no permanent installation.
3. Share Your One-Time Code
When the tool opens, it shows a short code on your screen. You read this code out to us over the phone or type it in chat. We enter it to request a connection — but nothing happens until you approve it.
4. Approve the Connection
A prompt appears on your screen asking if you want to allow access. You click Yes. At no point do we have access without your explicit approval.
5. Watch Us Fix It
You can see your screen moving as we work. We explain what we're doing as we go. You can take back control at any point — just move your mouse or press a key, and you're back in full control.
6. Session Ends, Access Gone
When we close the session, the connection ends immediately. The tool closes automatically. It cannot reconnect to your computer without a new code that only you can generate.
Is It Safe?
Remote support from a legitimate provider is safe. The key protections are:
- You generate the code — only you can start a session, and only you see the code
- You approve the connection — nothing happens without your active confirmation
- You can see everything — your screen is visible to you throughout
- You can end it instantly — close the program and the session ends immediately
- No permanent access — we cannot reconnect after the session without going through the whole process again
You should never allow remote access to someone who calls you unsolicited claiming to be from Microsoft, BT, your bank or any other company. Legitimate IT support is something you initiate — not something that arrives via a cold call.
Ready to Get Started?
Related Pages
Home IT Support
What we can fix for home users — slow laptops, Wi-Fi, virus removal and more.
Business IT Support
Managed IT, Microsoft 365, cyber security and cloud backup for small businesses.
Pricing
From £50/hr for home users, £75/hr for businesses. No callout fees.
Based in Surrey? We Can Help
We support home users and small businesses across the whole of Surrey remotely — including Epsom, Guildford, Dorking, Kingston, Woking, Reigate and Cobham. View all Surrey areas →
Frequently Asked Questions
Is remote IT support safe?
Yes. You approve every connection yourself with a one-time code. You can see everything we do throughout the session, and access ends the moment the session closes.
Do I need to install anything permanently?
No. The remote support tool runs temporarily for the session only and requires no permanent installation. It closes and removes itself when the session ends.
What if I want to stop the session?
Simply close the remote support program. This immediately disconnects access — no delay, no override.