Professional Remote IT Support
Elliott-IT-Services provides fast, professional IT support for home users and small businesses — entirely remotely. Whether your PC won't start, your Wi-Fi keeps dropping, or you need ongoing managed IT for your business, we connect securely to your device and sort it out.
Remote support is often available the same day, with no travel time built into the cost. Call 07414 880356 or Get in Touch
IT Support Services We Provide
Home IT Support
Struggling with a slow PC, broken laptop, Wi-Fi problems, email issues or printer that won't connect? We provide friendly, jargon-free remote IT support for home users.
Business IT Support
We provide managed IT services for small businesses — including proactive monitoring, patch management, backups, Microsoft 365 and Google Workspace management, and rapid response support.
Remote IT Assistance
Our secure remote support tool lets us connect to your device quickly, with your permission, and resolve issues in minutes.
Microsoft 365 Support
Setup, migration, user management, email configuration and troubleshooting for Microsoft 365 — perfect for small businesses moving to the cloud.
Wi-Fi & Software Troubleshooting
Slow internet? Dropping connections? We diagnose and fix software-side network problems and router configuration remotely.
Virus & Malware Removal
Fast, thorough remote virus and malware removal, plus advice on keeping your devices protected going forward.
Home IT Support
As a home user, IT problems can feel overwhelming — especially if you're not confident with technology. Elliott-IT-Services provides patient, plain-English IT help, all delivered remotely. Common problems we fix include:
- Slow or unresponsive Windows PCs and laptops
- Virus and malware removal
- Wi-Fi and broadband connection issues
- Email setup and configuration (Outlook, Gmail)
- Printer installation and troubleshooting
- Windows updates and software problems
- Data backup and file recovery
- New PC or laptop setup
Business IT Support & Managed IT
Small businesses trust Elliott-IT-Services for reliable managed IT support. We act as your outsourced IT department — keeping your systems running, secure and up to date, entirely remotely. Our business IT support covers:
- Managed IT services with proactive monitoring
- Automated backups and disaster recovery planning
- Network security and firewall management
- Microsoft 365 and Google Workspace administration
- User onboarding and device setup
- Server and infrastructure support
- Cyber security advice and audits
- Fast remote response times
IT Support Pricing
Home IT support starts at £50 per hour. Business IT support starts from £75 per hour. No hidden fees — we agree the work before we start. See full pricing →
What Our Remote IT Support Covers
Windows PC & Laptop Support
Slow computer fix • PC running slow • Laptop won't start • Blue screen of death • Windows 11 upgrade • Windows 10 end of life • Driver issues • Windows Update problems • System restore • Factory reset help • Performance optimisation • Startup programs management
Email & Internet Support
Outlook not working • Gmail setup • Email not receiving • Email password reset • Spam filter setup • Email migration • Business email setup • Domain email configuration • Wi-Fi connection problems • Broadband slow • Router setup • VPN configuration
Security & Virus Support
Virus removal • Malware removal • Spyware removal • Adware removal • Ransomware removal • Antivirus setup • Firewall setup • Hacked computer help • Account security • Password manager setup • Two-factor authentication • Scam pop-up removal
Software & App Support
Microsoft Office help • Word not working • Excel problems • Printer setup • Printer not printing • Software installation • App crashes • Zoom setup • Teams setup • Google Chrome problems • Software updates • Licence activation
What Our Remote IT Support Covers
Windows PC & Laptop Support
Slow computer fix • Laptop running slow • PC won’t start • Blue screen fix • Windows 11 upgrade • Windows 10 end of life • Driver issues • Windows Update problems • System restore • Performance optimisation • Startup program management • Factory reset help
Email & Internet Support
Outlook not working • Gmail setup • Email not sending • Business email setup • Domain email • Wi-Fi connection problems • Broadband slow • Router setup • VPN configuration • Internet security • Email migration • Calendar sync
Security & Virus Support
Virus removal • Malware removal • Spyware removal • Ransomware removal • Antivirus setup • Firewall setup • Hacked computer help • Password manager setup • Two-factor authentication • Phishing email help • Scam pop-up removal
Software & App Support
Microsoft Office help • Word problems • Excel not opening • Printer setup • Printer not printing • Software installation • App crashes • Zoom setup • Teams setup • Browser speed • Software updates • Licence activation • OneDrive issues
What Our Remote IT Support Covers
Windows PC & Laptop Support
Slow computer fix • PC running slow • Laptop won't start • Blue screen of death • Windows 11 upgrade • Windows 10 end of life • Driver issues • Windows Update problems • System restore • Factory reset help • Performance optimisation • Startup programs management
Email & Internet Support
Outlook not working • Gmail setup • Email not receiving • Email password reset • Spam filter setup • Email migration • Business email setup • Domain email configuration • Wi-Fi connection problems • Broadband slow • Router setup • VPN configuration
Security & Virus Support
Virus removal • Malware removal • Spyware removal • Adware removal • Ransomware removal • Antivirus setup • Firewall setup • Hacked computer help • Account security • Password manager setup • Two-factor authentication • Phishing email help
Software & App Support
Microsoft Office help • Word not working • Excel problems • Printer setup • Printer not printing • Software installation • App crashes • Zoom setup • Teams setup • Google Chrome problems • Browser speed • Software updates • Licence activation
Available UK-Wide — Particularly Strong Across Surrey
Because support is delivered entirely remotely, we help home users and small businesses anywhere in the UK. We're based in Walton-on-Thames, Surrey and have deep local knowledge across the county.
Home IT Support
Friendly, plain-English remote IT support for home users.
Small Business IT Support
Managed remote IT for small businesses — from £75/hr.
Get IT Support Today
Contact Us Start Remote SupportFrequently Asked Questions
What IT support services do you provide?
We provide home and business IT support including remote troubleshooting, managed IT, cloud solutions (Microsoft 365 and Google Workspace), cyber security and virus removal — all delivered remotely.
Do you offer remote IT support?
Yes — all of our IT support is delivered remotely via secure, encrypted sessions for software issues, printer setup, email configuration and troubleshooting, anywhere in the UK.
Do you offer onsite visits?
No. Elliott-IT-Services is a fully remote IT support service. Everything is handled securely online, which keeps our rates lower and our response times fast.
How quickly can you respond to IT problems?
Remote support sessions are often available the same day, sometimes within the hour. We aim to respond to all enquiries within a few hours during business hours.
Do you support both Windows and Mac?
Yes, we support Windows PCs, laptops, and Apple Mac computers for both home and business users.
How much does IT support cost?
Home IT support starts at £50 per hour and business IT support from £75 per hour. No callout or travel fees since every session is remote.
Can you fix a laptop that won't turn on?
Some faults like a completely dead laptop require physical repair and can't be resolved remotely. For software issues, boot problems, startup errors and most other faults, remote support is usually effective.
Do you offer managed IT support contracts?
Yes. For small businesses wanting ongoing IT support, we offer monthly managed IT agreements covering monitoring, patching, backups and fast response. Contact us for a tailored quote.