What Is Managed IT Support?
Managed IT support means your business IT is looked after proactively — not just fixed when it breaks. Elliott-IT-Services acts as your outsourced IT department, monitoring your systems, keeping software updated, managing backups, and responding fast when issues arise. All delivered remotely, with no travel costs and no lengthy contracts.
For small businesses across Surrey that don't need a full-time IT person on the payroll, managed IT support gives you professional, consistent IT management at a fraction of the cost.
What Managed IT Includes
Proactive Monitoring
We monitor your devices for issues before they become problems — catching failing hardware, low storage, security threats and outdated software early.
Patch Management
Windows updates, software patches and firmware updates managed and applied regularly — keeping your systems secure without disrupting your day.
Automated Backups
Regular, verified backups of your business data — tested to ensure they actually work when you need them.
Microsoft 365 Management
User accounts, licences, email, Teams and SharePoint managed on your behalf — including new starter and leaver processes.
Cyber Security
Antivirus management, firewall monitoring, MFA enforcement and regular security reviews included as standard.
Fast-Response Support
When something breaks, you get a fast remote response — no sitting in a call queue, no waiting days for a callback.
Why Surrey Businesses Choose Us
We're independent, local and direct — you speak to the same engineer every time, who knows your setup and takes responsibility for keeping it running. No call centres, no ticket systems that go nowhere, no long contracts. See our customer reviews →
Managed IT Pricing
Ad-hoc managed IT support starts at £75/hr. For businesses wanting a fixed monthly cost, we offer rolling monthly managed IT agreements — contact us for a tailored quote based on your number of devices, users and requirements. No lengthy contracts or tie-ins. See full pricing →
Managed IT for Surrey Small Businesses
Also Offering Managed UniFi & Omada Network Support
If your business runs on Ubiquiti UniFi or TP-Link Omada hardware, we also provide dedicated managed UniFi network support or managed Omada network support — remote monitoring, firmware updates and Wi-Fi/VLAN configuration via a self-hosted controller.
Ready to Hand Over Your IT?
Contact us for a free consultation and quote — we'll explain exactly what we'd cover and how it works.
Get a QuoteFrequently Asked Questions
What is managed IT support?
Managed IT support means we take ongoing responsibility for keeping your business IT running — monitoring your systems, applying updates and patches, managing backups, and responding quickly to any issues. You pay a fixed monthly fee instead of ad-hoc hourly rates.
How much does managed IT cost for a small business?
Managed IT pricing depends on the number of devices and the level of support required. Contact us for a tailored quote — most small businesses pay a fixed monthly fee per device.
What's included in managed IT support?
Our managed IT service includes proactive monitoring, automatic patching, cloud backup management, Microsoft 365 administration, security monitoring, and fast remote response to any issues during business hours.
Do I need managed IT or is pay-as-you-go better?
Pay-as-you-go works well for home users and very small businesses with occasional IT needs. Managed IT is better value for businesses with 3+ computers, where regular maintenance and fast response to problems are important.
Can you be our outsourced IT department?
Yes. Many of our small business clients have no in-house IT staff and rely on us as their complete IT department — handling everything from day-to-day support to strategic advice on new technology.
Do you provide managed IT support across Surrey?
Yes. We provide fully remote managed IT support to businesses across the whole of Surrey, including Walton-on-Thames, Epsom, Guildford, Dorking, Kingston, Woking, Reigate and Cobham.
What Our Managed IT Service Includes
Proactive Monitoring
System monitoring • Disk space alerts • Memory monitoring • Uptime monitoring • Security event monitoring • Failed backup alerts • Antivirus status monitoring • Windows Update monitoring • Performance monitoring
Maintenance & Updates
Windows Update management • Software patching • Driver updates • Antivirus updates • Security patch deployment • System optimisation • Disk cleanup • Startup management
Support & Response
Remote helpdesk • Fast response IT support • Same day support • Microsoft 365 support • Email troubleshooting • Software support • User onboarding • New device setup • Password resets • IT consultancy
Security & Backup
Managed antivirus • Managed firewall • Managed backup • Backup monitoring • Security updates • MFA management • Access control • User permissions • Security audits • Incident response