Remote Virus Removal Across Surrey
Think your PC has a virus? Elliott-IT-Services provides fast, professional virus and malware removal for home users and small businesses across Surrey — entirely remotely. We connect to your computer securely, clean the infection thoroughly, and make sure your system is protected against future attacks. No waiting for an engineer to travel to you.
Signs Your PC May Be Infected
Sudden Slowness
Your computer was fine last week but now runs painfully slowly — even with nothing open.
Pop-up Adverts
Adverts appearing randomly, or your browser being redirected to sites you didn't choose.
Antivirus Warnings
Your security software is reporting threats but you're not sure if it's been dealt with.
Unknown Programs
Software has appeared that you don't remember installing, or your browser homepage has changed.
How Our Remote Virus Removal Works
1. Call or contact us — tell us what you're experiencing and we'll arrange a remote session, often the same day.
2. We connect securely — using our remote support tool, you give us permission to connect. You can watch everything we do on screen.
3. Full scan and removal — we run professional-grade scanning tools to identify and remove all infections, including hidden malware that basic antivirus may miss.
4. Protection setup — once clean, we make sure your antivirus is properly configured and advise on any security gaps that may have let the infection in.
Virus Removal Pricing
Virus removal starts from £50 per hour for home users. Most infections are resolved within 1–2 hours remotely. We always confirm the time and cost before starting — no surprises. See full pricing →
Covering All of Surrey & UK-Wide
We remove viruses remotely for customers across all of Surrey including:
Useful Guides
How to Spot a Phishing Email
Most infections start with a click. Here's how to spot a phishing email before you click.
What is Ransomware?
The most damaging type of malware — what it is and how to protect against it.
Cyber Security Services
Ongoing antivirus, firewall and security audit services to keep you protected.
Types of Malware and Viruses We Remove
Viruses & Malware
Computer virus removal • Malware removal • Trojan removal • Worm removal • Rootkit removal • Keylogger removal • Spyware removal • Adware removal • Cryptominer removal • Botnet removal • Backdoor removal
Browser & Pop-Up Problems
Browser hijack removal • Search engine changed • Homepage changed • Fake antivirus pop-ups • Scam tech support pop-ups • Redirect virus removal • Unwanted toolbar removal • Browser extension removal • Fake update pop-ups
Ransomware
Ransomware removal • File encryption virus • Locked files help • Ransom note removal • Ransomware recovery advice • Ransomware protection setup • Backup after ransomware • Ransomware prevention
After Removal
Antivirus installation • Security setup after virus • Password change advice • Account security review • Windows security hardening • Backup setup after infection • MFA setup • Prevent reinfection advice
Types of Malware and Viruses We Remove
Viruses & Malware
Computer virus removal • Malware removal • Trojan removal • Worm removal • Rootkit removal • Keylogger removal • Spyware removal • Adware removal • Cryptominer removal • Botnet removal • Backdoor removal
Browser & Pop-Up Problems
Browser hijack removal • Search engine changed • Homepage changed • Fake antivirus pop-ups • Scam tech support pop-ups • Redirect virus • Unwanted toolbar removal • Browser extension removal • Fake update pop-ups
Ransomware
Ransomware removal • File encryption virus • Locked files help • Ransom note removal • Ransomware recovery advice • Ransomware protection • Backup after ransomware • Ransomware prevention
After Removal
Antivirus installation • Security setup after virus • Password change advice • Account security review • Windows security hardening • Backup setup • MFA setup • Prevent reinfection
Types of Malware and Viruses We Remove
Viruses & Malware
Computer virus removal • Malware removal • Trojan removal • Worm removal • Rootkit removal • Keylogger removal • Spyware removal • Adware removal • Cryptominer removal • Botnet removal • Backdoor removal
Browser & Pop-Up Problems
Browser hijack removal • Search engine changed • Homepage changed • Fake antivirus pop-ups • Scam tech support pop-ups • Redirect virus removal • Unwanted toolbar removal • Browser extension removal • Fake update pop-ups
Ransomware
Ransomware removal • File encryption virus • Locked files help • Ransom note removal • Ransomware recovery advice • Ransomware protection setup • Backup after ransomware • Ransomware prevention
After Removal
Antivirus installation • Security setup after virus • Password change advice • Account security review • Windows security hardening • Backup setup after infection • MFA setup • Prevent reinfection advice
Based in Surrey? We Can Help
We support home users and small businesses across the whole of Surrey remotely — including Epsom, Guildford, Dorking, Kingston, Woking, Reigate and Cobham. View all Surrey areas →
Frequently Asked Questions
How do I know if my computer has a virus?
Common signs include running unusually slowly, frequent pop-up ads, programs opening on their own, your antivirus being disabled, unexpected browser toolbars, or your internet being much slower than usual.
Can you remove a virus remotely?
Yes. The vast majority of virus and malware infections can be removed remotely via a secure, encrypted remote session — no site visit needed.
How long does virus removal take?
Most virus removals are completed within 1-2 hours. More complex infections may take longer but we'll give you a clear estimate before starting.
Will I lose my files during virus removal?
In the vast majority of cases, no. We take care to remove only malicious files. We always advise backing up important files before any major system work.
How much does virus removal cost?
Virus removal starts at £50/hr for home users and £75/hr for businesses. Most infections are resolved in 1-2 hours with no callout or travel fees.
Can viruses come back after removal?
If the root cause isn't addressed — such as an unpatched vulnerability, weak passwords or no antivirus — reinfection is possible. We always set up proper antivirus protection after removal and advise on preventing recurrence.
What's the difference between a virus and malware?
Malware is the broad term for any malicious software, including viruses, ransomware, spyware, adware and trojans. A virus is a specific type of malware that can replicate itself. We remove all types of malicious software.
Do you remove ransomware?
Yes. If your files have been encrypted by ransomware, we can assess the infection, remove the ransomware, and advise on recovery options. We strongly recommend having backups in place before this happens.