IT Help at Home, Without the Jargon
When technology stops working at home, it's frustrating — especially if you're not confident with computers. Elliott-IT-Services provides friendly, patient remote IT support for home users across Surrey and the UK. We explain everything clearly, fix the problem while you watch, and only charge for the time it actually takes.
Common Problems We Fix
Slow or Freezing Computer
We diagnose exactly what's slowing your PC or laptop down and fix it — startup programs, malware, full storage or an ageing hard drive. See our slow laptop guide.
Wi-Fi & Broadband Problems
Dropping connection, dead spots or slow speeds — we troubleshoot your Wi-Fi setup remotely and tell you honestly if new hardware would help. See our Wi-Fi guide.
Virus & Malware Removal
Pop-ups, redirects, slow performance or strange behaviour — we scan, remove and make sure your security is properly set up going forward.
Email Setup & Problems
Outlook not sending, Gmail not loading, setting up a new email account on a new device — we sort it quickly.
Printer Setup & Problems
Printer not connecting, printing blank pages or showing offline — we get it working without a visit.
New Device Setup
Got a new laptop or PC? We set it up properly — transferring your files, installing your software and making sure everything's secure from day one.
Windows Updates & Software
Stuck update, software that won't install, Windows 10 end of life upgrade — we handle it remotely. See our Windows 10 guide.
Scam & Phishing Advice
Worried you've clicked something suspicious? We check your device and accounts, and advise on staying safe online. See our phishing guide.
How It Works
You call or message us, we connect securely to your device with your permission, fix the issue while you watch, and that's it. No waiting for a van, no strangers in your home. Most sessions take 1–2 hours and cost £50–£100. See full details of how remote support works →
Available Across Surrey & the UK
We support home users anywhere in the UK. In Surrey, we have particularly strong local knowledge of:
How to Set Up a Home Office Network
Wired vs Wi-Fi, router placement and video call tips.
Why is My Broadband So Slow?
Fix most slow broadband problems without calling your provider.
Get Home IT Help Today
📞 07414 880356 • From £50/hr, no callout fee.
Contact Us Start Remote SupportHome Computer Problems We Fix Remotely
Windows PC & Laptop
Slow laptop fix • Computer running slow • PC won't start • Windows 10 problems • Windows 11 upgrade • Blue screen fix • Computer freezing • Black screen fix • Login problems • Windows update stuck • System restore • Factory reset help
Email & Internet
Email not working • Outlook setup • Gmail help • Email password reset • Spam emails • Wi-Fi not connecting • Internet slow • Broadband problems • Router setup help • Network problems • Can't connect to Wi-Fi
Viruses & Security
Virus removal • Malware removal • Computer hacked • Pop-up removal • Scam warning on screen • Browser taken over • Strange programs installed • Antivirus setup • Password manager help • Account compromised
Software & Devices
Printer not working • Printer setup • Software not opening • Microsoft Office help • Word not working • Excel problems • Zoom setup • Teams help • New laptop setup • Data transfer • File recovery • Backup setup
Home Computer Problems We Fix Remotely
Windows PC & Laptop
Slow laptop fix • Computer running slow • PC won’t start • Windows 10 problems • Windows 11 upgrade • Blue screen fix • Computer freezing • Black screen fix • Login problems • Windows update stuck • System restore • Factory reset help
Email & Internet
Email not working • Outlook setup • Gmail help • Email password reset • Spam emails • Wi-Fi not connecting • Internet slow • Broadband problems • Router setup help • Can’t connect to Wi-Fi • VPN setup • Network problems
Viruses & Security
Virus removal • Malware removal • Computer hacked • Pop-up removal • Scam warning on screen • Browser taken over • Strange programs installed • Antivirus setup • Password manager • Account compromised • Phishing email help
Software & Devices
Printer not working • Printer setup • Software not opening • Microsoft Office help • Word not working • Excel problems • Zoom setup • Teams help • New laptop setup • Data transfer • File recovery • Backup setup
Home Computer Problems We Fix Remotely
Windows PC & Laptop
Slow laptop fix • Computer running slow • PC won't start • Windows 10 problems • Windows 11 upgrade • Blue screen fix • Computer freezing • Black screen fix • Login problems • Windows update stuck • System restore • Factory reset help
Email & Internet
Email not working • Outlook setup • Gmail help • Email password reset • Spam emails • Wi-Fi not connecting • Internet slow • Broadband problems • Router setup help • Network problems • Can't connect to Wi-Fi
Viruses & Security
Virus removal • Malware removal • Computer hacked • Pop-up removal • Scam warning on screen • Browser taken over • Strange programs installed • Antivirus setup • Password manager help • Account compromised • Phishing email help
Software & Devices
Printer not working • Printer setup • Microsoft Office help • Word not working • Excel problems • Zoom setup • Teams help • New laptop setup • Data transfer help • File recovery • Backup setup
Based in Surrey? We Can Help
We support home users and small businesses across the whole of Surrey remotely — including Epsom, Guildford, Dorking, Kingston, Woking, Reigate and Cobham. View all Surrey areas →
Frequently Asked Questions
What home IT problems can you fix remotely?
We fix slow computers, virus infections, Wi-Fi issues, email problems, printer setup, Windows errors, software installation, new device setup and most other day-to-day computer problems — all remotely.
How much does home IT support cost?
Home IT support starts at £50 per hour with no callout or travel fees. Most common problems are resolved in 1-2 hours.
Do I need to be computer-savvy to use remote support?
Not at all. We'll guide you through the simple steps to start the remote session — it takes about 2 minutes and you just need to click a link. We explain everything in plain English throughout.
Can you help elderly or less confident computer users?
Yes — we're patient, jargon-free and experienced working with people of all technical abilities. Many of our home clients are older users who prefer someone who takes time to explain things properly.
How quickly can you help me?
Remote support sessions are often available the same day. Call 07414 880356 or send a message and we'll get back to you quickly.
Do you fix both Windows and Apple Mac computers?
Yes. We support Windows PCs and laptops running Windows 10 and 11, and Apple Mac computers.
What if you can't fix my problem remotely?
If we can't resolve your issue through remote support, you won't be charged. We'll be honest with you upfront if a problem needs hands-on repair rather than spending your money on a session that won't help.