IT Help at Home, Without the Jargon
When technology stops working at home, it's frustrating — especially if you're not confident with computers. Elliott-IT-Services provides friendly, patient remote IT support for home users across Surrey and the UK. We explain everything clearly, fix the problem while you watch, and only charge for the time it actually takes.
Common Problems We Fix
Slow or Freezing Computer
We diagnose exactly what's slowing your PC or laptop down and fix it — startup programs, malware, full storage or an ageing hard drive. See our slow laptop guide.
Wi-Fi & Broadband Problems
Dropping connection, dead spots or slow speeds — we troubleshoot your Wi-Fi setup remotely and tell you honestly if new hardware would help. See our Wi-Fi guide.
Virus & Malware Removal
Pop-ups, redirects, slow performance or strange behaviour — we scan, remove and make sure your security is properly set up going forward.
Email Setup & Problems
Outlook not sending, Gmail not loading, setting up a new email account on a new device — we sort it quickly.
Printer Setup & Problems
Printer not connecting, printing blank pages or showing offline — we get it working without a visit.
New Device Setup
Got a new laptop or PC? We set it up properly — transferring your files, installing your software and making sure everything's secure from day one.
Windows Updates & Software
Stuck update, software that won't install, Windows 10 end of life upgrade — we handle it remotely. See our Windows 10 guide.
Scam & Phishing Advice
Worried you've clicked something suspicious? We check your device and accounts, and advise on staying safe online. See our phishing guide.
How It Works
You call or message us, we connect securely to your device with your permission, fix the issue while you watch, and that's it. No waiting for a van, no strangers in your home. Most sessions take 1–2 hours and cost £50–£100. See full details of how remote support works →
Available Across Surrey & the UK
We support home users anywhere in the UK. In Surrey, we have particularly strong local knowledge of:
Get Home IT Help Today
📞 07414 880356 • From £50/hr, no callout fee.
Contact Us Start Remote SupportBased in Surrey? We Can Help
We support home users and small businesses across the whole of Surrey remotely — including Epsom, Guildford, Dorking, Kingston, Woking, Reigate and Cobham. View all Surrey areas →
Frequently Asked Questions
What does home IT support cover?
We help with slow computers, Wi-Fi problems, virus removal, email setup, printer issues, Windows updates, new device setup and data backup — all delivered remotely.
How much does home IT support cost?
Home IT support costs £50 per hour. No callout fees, no travel charges. Most common fixes take 1–2 hours.
Do I need to be technical to use remote IT support?
Not at all. We explain everything in plain English and you can see exactly what we're doing on your screen throughout the session. All you need is an internet connection.