Who We Are
Elliott-IT-Services ("we", "us") provides remote IT support, cloud services and cyber security to home users and small businesses. We are based in Leatherhead, Surrey, UK. You can contact us at [email protected] or 07414 880356.
What Information We Collect
- Contact form / booking details — name, email address, phone number and the details of your enquiry, when you contact us or book an appointment.
- Remote support session data — technical information about your device necessary to provide support, only during an active, permission-based session.
- Website analytics — anonymised usage data (pages visited, approximate location, device type) via Google Analytics, but only if you accept analytics cookies.
Why We Collect It
We use your information to respond to enquiries, provide IT support services, manage bookings, and understand how visitors use our website so we can improve it. We do not sell your data to third parties, and we do not use it for advertising.
Cookies We Use
This site uses the following types of cookies:
- Essential cookies — required for the site to function (e.g. remembering your cookie preference). These cannot be switched off.
- Analytics cookies (Google Analytics) — help us understand how visitors use the site. These are only set if you accept them via the cookie banner, and you can decline them at any time.
You can change your cookie preference at any time by clearing your browser's site data for this domain and reloading the page, which will show the cookie banner again.
Sharing Your Information
We use trusted third-party services to operate this website and our business, including: Google Analytics (website analytics), Cloudflare (security and performance), and our booking and email providers. These providers only process data on our behalf and under their own privacy and security terms.
How Long We Keep Your Data
We keep enquiry and booking information for as long as reasonably necessary to provide our services and meet our legal and accounting obligations, after which it is securely deleted.
Your Rights
Under UK GDPR, you have the right to access, correct, or request deletion of your personal data, and to object to or restrict certain processing. To exercise any of these rights, contact us at [email protected]. You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your data has been mishandled.
Changes to This Policy
We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.
Questions About Your Data?
Get in touch and we'll be happy to help.
Contact Us