Instant Remote Computer Support
Elliott-IT-Services provides secure remote IT support for home users and businesses across the UK. We can connect to your Windows PC or Mac quickly — with your permission — and resolve most software issues without needing to visit your location.
Remote support is ideal when you need a fast fix: software errors, email problems, slow performance, printer issues, virus removal, and much more. Many issues are resolved within 30–60 minutes. Call 07414 880356 first to arrange your session.
How Remote Support Works
1. Call or Message Us
Contact us first so we can discuss your issue and confirm we can help remotely. We’ll then send you the session link.
2. Open the Secure Link
Click the link below. No account required — a small temporary tool downloads and runs only for the duration of the session.
3. Approve the Connection
You stay in full control at all times. We can only connect with your explicit approval, and you can end the session instantly.
4. Issue Resolved
We fix the problem while you watch. Once the session ends, all access is automatically removed — nothing is left behind.
Start Your Remote Support Session
Click the button below when instructed by your technician.
Compatible with Windows and Mac. Only start a session if you have spoken to Elliott-IT-Services first.
Why Use Remote IT Support?
Secure & Encrypted
All sessions use industry-standard encryption. Your data and files are never accessed unless you can see it happening on your screen.
No Permanent Access
The remote tool is temporary. Once the session ends, access is completely removed. We cannot reconnect without your permission.
Fast Resolution
Most software issues can be fixed within the hour — no waiting for a site visit, no travel time, no disruption to your day.
Available UK-Wide
Remote support is available to home users and businesses anywhere in the UK — not just Walton-on-Thames and Surrey.
What We Can Fix Remotely
- Slow or unresponsive Windows PC or laptop
- Virus, malware and spyware removal
- Email setup and configuration (Outlook, Gmail)
- Printer and peripheral troubleshooting
- Software installation and configuration
- Windows Update errors and system problems
- Microsoft 365 and Google Workspace issues
- Browser problems and pop-up removal
- Backup setup and cloud storage configuration
- Wi-Fi and internet connectivity troubleshooting
Get Remote IT Support Now
Call us to arrange your session or send a message and we’ll respond quickly.
Contact UsExplore More of Our Remote Services
IT Support
Ongoing remote IT support and managed services for home users and small businesses.
Cloud Services
Microsoft 365 and Google Workspace setup, backup and migration — fully remote.
Cyber Security
Antivirus, firewall configuration and security audits configured remotely.
How Remote Support Works
Step-by-step: what happens when you start a remote session with us.
Pricing
Remote support from £50/hr for home users — no travel costs built in.
What Remote IT Support Can Fix
Software & System Problems
Slow computer • Computer won't start • Windows errors • Blue screen • Virus removal • Malware removal • Software crashes • Windows Update stuck • Driver problems • System restore • Windows 11 upgrade help • Factory reset
Email & Office Problems
Outlook not working • Email not sending • Microsoft 365 problems • Teams not working • OneDrive sync issues • SharePoint access • Excel not opening • Word crashes • Office activation errors • Gmail setup • Calendar sync problems
Internet & Network Problems
Wi-Fi keeps dropping • Slow internet • VPN setup • Router configuration • Network drive not connecting • Printer over network • Remote desktop setup • Shared folders • Broadband speed issues • DNS problems
Security Problems
Virus removal • Scam pop-ups • Browser hijack • Hacked account recovery • Antivirus setup • Password manager setup • Two-factor authentication • Phishing email help • Ransomware advice • Account takeover recovery
What Remote IT Support Can Fix
System & Software Problems
Slow computer • Won’t start • Windows errors • Blue screen • Virus removal • Malware removal • Software crashes • Windows Update stuck • Driver problems • System restore • Windows 11 upgrade
Email & Office Problems
Outlook not working • Email not sending • Microsoft 365 problems • Teams not working • OneDrive sync issues • SharePoint access • Excel errors • Word crashes • Office activation errors • Gmail setup • Calendar sync
Internet & Network Problems
Wi-Fi keeps dropping • Slow internet • VPN setup • Router configuration • Network drive not connecting • Printer over network • Remote desktop setup • Shared folder access • Broadband speed issues
Security Problems
Virus removal • Scam pop-ups • Browser hijack • Hacked account recovery • Antivirus setup • Password manager • Two-factor authentication • Phishing email help • Ransomware advice
What Remote IT Support Can Fix
Software & System Problems
Slow computer • Computer won't start • Windows errors • Blue screen • Virus removal • Malware removal • Software crashes • Windows Update stuck • Driver problems • System restore • Windows 11 upgrade help
Email & Office Problems
Outlook not working • Email not sending • Microsoft 365 problems • Teams not working • OneDrive sync issues • SharePoint access • Excel not opening • Word crashes • Office activation errors • Gmail setup • Calendar sync
Internet & Network Problems
Wi-Fi keeps dropping • Slow internet • VPN setup • Router configuration • Network drive not connecting • Printer over network • Remote desktop setup • Shared folders • Broadband speed issues
Security Problems
Virus removal • Scam pop-ups • Browser hijack • Hacked account recovery • Antivirus setup • Password manager setup • Two-factor authentication • Phishing email help • Ransomware advice
Frequently Asked Questions
How does remote IT support work?
We send you a link to our secure remote support tool. You click it, run the small temporary program, and we connect to your screen with your permission. You can see everything we do and end the session at any time.
Is remote IT support safe?
Yes. We use an encrypted, industry-standard remote access tool. You approve the connection, you can see the screen at all times, and access ends automatically when the session finishes.
Can you access my computer without me knowing?
No. Every session requires you to approve the connection. We cannot connect without your permission.
Do I need to install software for remote support?
No permanent installation is needed. The remote support tool runs temporarily during your session only.
What problems can be fixed remotely?
The majority of software issues — virus removal, email problems, Windows errors, slow performance, printer setup, software installation, Microsoft 365 issues and broadband configuration — can be resolved remotely.
What problems can't be fixed remotely?
Hardware faults such as broken screens, failed hard drives and physical damage require hands-on repair and cannot be resolved remotely.
How much does a remote support session cost?
Remote support starts at £50 per hour for home users and £75 per hour for businesses. Sessions are charged in 30-minute increments with no minimum session length.
How long does a typical remote session take?
Most common issues — virus removal, email setup, software problems — are resolved within 1-2 hours. More complex issues may take longer, but we'll always give you an estimate upfront.