Frequently Asked
Questions

Yes. We provide IT support, cloud setup and cyber security entirely remotely via secure, encrypted sessions — no site visits, available to home users and small businesses anywhere in the UK.

No. Elliott-IT-Services is a fully remote IT support service — we don't carry out onsite visits anywhere. Everything is handled securely online, which keeps our rates lower and our response times fast.

No. You approve every remote session yourself, and access ends automatically as soon as the session finishes.

No. The remote support tool only runs temporarily during your session and requires no permanent installation. See how remote support works for full details.

We support Windows PCs and laptops, and Apple Mac computers, for both home and business users.

We provide home and business IT support including remote troubleshooting, managed IT, cloud solutions (Microsoft 365 and Google Workspace), cyber security and virus removal — all delivered remotely. See our IT support page.

Yes, we support Windows PCs, laptops, and Apple Mac computers for both home and business users.

Yes. For businesses wanting ongoing IT support, we offer monthly managed IT agreements tailored to your needs and number of devices. Contact us for a tailored quote.

Yes. We handle full Microsoft 365 and Google Workspace setup including domain configuration, email migration, user accounts, Teams, SharePoint and OneDrive. See our cloud services page.

Yes. We migrate files, emails and data to cloud platforms such as Microsoft 365 or Google Workspace with minimal downtime and no data loss.

We provide antivirus setup, firewall configuration, patch management, email security, security audits and ransomware protection — all configured remotely. See our cyber security page.

We implement layered protection including backups, endpoint security, email filtering, user training and network segmentation tailored to your business size and risk.

Check the sender's actual email address, watch for urgency or threats, and hover over links before clicking. See our full phishing email guide for all the warning signs.

Home IT support starts at £50 per hour and business IT support from £75 per hour. There are no callout or travel fees since every session is delivered remotely. See our pricing page.

No. All support is delivered remotely, so there are no callout or travel fees built into the price — you only pay for the time spent fixing your issue.

Yes, we accept card payments and bank transfer. Payment is due on completion of work unless a prior arrangement has been agreed.

Because support is delivered entirely remotely, we cover the whole of the UK — with particularly strong local knowledge of Leatherhead, Epsom, Guildford, Dorking and the wider Surrey area.

We aim to respond to all enquiries within a few hours. Remote support sessions can often start the same day, sometimes within the hour.

Yes. Out-of-hours and emergency remote IT support is available by prior arrangement. Call 07414 880356 for urgent assistance.