Remote IT Support You Can Trust
Elliott-IT-Services provides fast, friendly remote IT support for homes and small businesses. Whether your laptop won't behave or your business needs ongoing managed IT, we connect securely to your device and sort it — no waiting around for a van to turn up.
Based in Walton-on-Thames, Surrey, we support customers UK-wide — including Walton-on-Thames, Epsom, Guildford, Dorking and the rest of Surrey. Learn more about us, or call 07414 880356 / Get in Touch
Our Remote IT Services
Home IT Support
Wi-Fi fixes, email setup, virus removal, software troubleshooting and home office support — all handled remotely.
Business IT Support
Managed IT, proactive monitoring, backups and fast remote response for small businesses.
Remote Support Sessions
Secure, encrypted remote sessions — we connect with your permission and fix the issue while you watch.
Cloud Services
Microsoft 365 and Google Workspace setup, cloud backups, migration and secure remote access for teams.
Cyber Security
Antivirus, firewall configuration, patch management and security audits — all set up remotely.
Virus Removal
Fast remote virus and malware removal — same-day sessions available.
Business IT Support
Managed remote IT for small businesses — proactive, reliable, from £75/hr.
Home IT Support
Friendly, jargon-free remote help for home users across Surrey and the UK.
How Remote Support Works
Never used remote support before? See exactly what to expect, step by step.
Why Choose Elliott-IT-Services?
We're an independent, Surrey-based IT specialist providing remote support UK-wide. Here's why customers choose us:
Fast Response
Remote sessions often start within the hour — no waiting around for a van to turn up.
Honest & Transparent
Clear pricing with no hidden costs. We explain the problem and the fix in plain English before we start.
Local & Trusted
Based in Walton-on-Thames, Surrey. Check our 5-star reviews from real customers.
Home & Business
From a single home PC to a small business network — we cover it all, 100% remotely, anywhere in the UK.
What Our Customers Say
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"The IT service was reliable and professional, clear communication throughout. Issues were resolved efficiently — a dependable service I would recommend."
— Naeem Shalizi⭐⭐⭐⭐⭐
"Kyle consistently provides a superb service. He goes beyond what should be expected and I would have no hesitation to recommend him."
— Alban BrindleCommon IT Problems We Fix Remotely
Home Computer Problems
Slow Windows PC or laptop • Computer won't start • Virus and malware removal • Wi-Fi keeps dropping • Email not working • Printer won't connect • Windows 11 upgrade • New laptop setup • Password reset • Data backup setup • Outlook not syncing • Browser pop-ups and redirects
Small Business IT
Microsoft 365 setup and migration • Business email on your own domain • Teams and SharePoint • Cloud backup • User account management • Ransomware protection • Remote working setup • VPN configuration • Staff onboarding • Managed IT support
Cyber Security
Virus and malware removal • Hacked account recovery • Ransomware protection • Antivirus setup • Firewall configuration • Multi-factor authentication • Password manager setup • Security audit • Phishing email protection
Cloud & Email
Microsoft 365 problems • Google Workspace setup • Email migration • OneDrive sync issues • SharePoint access • Teams video call problems • Cloud storage setup • Email backup • Domain email setup • Calendar sync
Remote IT Support, Available UK-Wide
Because everything we do is remote, location doesn't limit what we can fix — we support customers anywhere in the UK. We're based in Walton-on-Thames, Surrey, and especially well known to customers in Epsom, Guildford, Dorking and the wider Surrey area.
Frequently Asked Questions
Is Elliott-IT-Services a remote-only service?
Yes. We provide IT support, cloud setup and cyber security entirely remotely via secure, encrypted sessions — no site visits, available to home users and small businesses anywhere in the UK.
What IT services do you provide?
We offer remote IT support, managed IT, Microsoft 365 and Google Workspace setup, cloud backup, cyber security, virus removal, home IT support and business IT support — all delivered remotely.
How quickly can you respond to an IT problem?
Remote support sessions are often available the same day, sometimes within the hour. We aim to respond to all enquiries within a few hours.
How much does IT support cost?
Home IT support starts at £50 per hour and business IT support from £75 per hour. No callout or travel fees — you only pay for the time spent fixing your issue.
Do you support both Windows and Mac computers?
Yes, we support Windows PCs, laptops and Apple Mac computers for both home and business users.
What areas do you cover?
Because support is delivered entirely remotely, we cover the whole of the UK — with particularly strong local knowledge of Walton-on-Thames, Epsom, Guildford, Dorking, Kingston, Woking, Reigate and the wider Surrey area.
Do you offer managed IT support for small businesses?
Yes. We offer monthly managed IT agreements for small businesses covering proactive monitoring, patching, cloud backup management and fast remote response.
Can you fix my virus or malware problem?
Yes. We remove viruses and malware remotely via a secure encrypted session — same-day sessions are often available. Home users from £50/hr, businesses from £75/hr.